Case Study:

Oregon Commission for the Blind

“We have now proven without a doubt that we are capable of identifying our most critical constraints and initiating data‐based action to remove those constraints in a short period of time. Our staff is gaining confidence in using the management system tools and has identified other important improvements they want to tackle. I am thrilled with our progress and measurable results.”Dacia Johnson, Executive Director, OCB
“Our Results Management System, our agency scorecard, and the work by our problem solving team provided us with the necessary framework to create a strong business case for additional resources to expand our services to Oregonians who experience vision loss. This is a total ‘game changer’ for our agency.”Dacia Johnson, Executive Director, OCB
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