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Case Study:

Oregon Youth Authority

A new director joined Oregon Youth Authority transformed its culture into one that is focused on results through the installation of the Results Management System. The agency started the process by creating their Fundamentals Map which identified core and supporting processes as well as owners, and most importantly outcome and process measures. The map created a sense of connectedness and comprehension, as expressed by a 20‐year employee, “For the first time I understand how my work contributes to our essential processes and mission.”

“This is the most engaging and valuable work I have done in my government career. Now we have the credibility to better influence the Legislature’s decisions and they are listening to us. The time we spent building our Management System has been well worth it and I would do it again in a heartbeat.”

– Fariborz Pakseresht, Former Director of Oregon Youth Authority –

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