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Case Study:

Oregon State Hospital

In 2013, Mass Ingenuity helped OSH build upon its Lean foundation by consulting directly with the executive team to create alignment across the entire Lean body of work and link it to the strategy and sustainability mechanisms required for success. By helping create the OSH Performance System, Mass Ingenuity gave hospital executives and managers the framework needed to routinely and strategically review and asses the hospital’s organizational health. The consulting team translated and helped assimilate the multiple disciplines of Lean, performance management, change management, executive sponsorship, communication, and employee engagement into the work of the leadership team.

“For perspective, it is important to remember that The Joint Commission surveys both public and private hospitals all across the country, even in other countries. So when we hear such praise from them, we should realize how well our performance compares to thousands of other facilities. Praise from The Joint Commission is high praise indeed! To me, the best part of this is that the surveyors were so impressed after seeing the hospital as it really is. Because the survey team arrives unannounced, we can only do things the way we normally do; there’s no ‘putting on a show.’ Being ‘survey ready every day’ has become a reality here…”

– Greg Roberts, Oregon State Hospital Superintendent –

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