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Leadership for Oregon’s Public Employee Retirement System (PERS) recognized the need to improve the agency’s effectiveness in managing the multi-billion dollar pension plan for state employees. Leadership was facing multiple challenges. One was the “silver tsunami,” retirement of large numbers of baby boomers from the workforce which would generate a large increase in benefit payments. PERS was also integrating a new IT system and was under pressure to show a benefit for the millions invested in the system.
PERS leadership wished to examine and improve its operational processes, management system and framework in order to understand how all Agency processes were organized and where they would find the greatest opportunities for improvement. Improvements needed to be made to the routine business to free up the resources needed to pursue their strategic initiatives.
PERS today has a deeper understanding of their process and outcome measures, has launched 7 problem Solving groups, the culture is embracing Lean thinking, and Leadership has launched 3 strategic initiatives using the Results Management Breakthrough Methodology.