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Case Study:

Arizona Management System and Department of Corrections Story

Today ADC has cascaded the AMS from the Tier IV executive level to the Tier I front line level. In doing so they have embraced and deployed huddle boards throughout the agency, installed problem solving at all levels of the agency, created a very high level of employee engagement, integrated strategy deployment, and created amazing success stories on the front lines.

The biggest change in the Eyman Complex due to the management system is that I have staff tell me how they have had a role in fixing a procedure that was broken. It has helped us develop more engaged employees, discussing agency priorities, while encouraging growth and improvement over time.

– Paraphrased from Arizona State Prison Complex Warden –

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