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Case Study:

Oregon Commission for the Blind

“We have now proven without a doubt that we are capable of identifying our most critical constraints and initiating data‐based action to remove those constraints in a short period of time. Our staff is gaining confidence in using the management system tools and has identified other important improvements they want to tackle. I am thrilled with our progress and measurable results.”

– Dacia Johnson, Executive Director, OCB –

“Our Results Management System, our agency scorecard, and the work by our problem solving team provided us with the necessary framework to create a strong business case for additional resources to expand our services to Oregonians who experience vision loss. This is a total ‘game changer’ for our agency.”Dacia Johnson, Executive Director, OCB

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