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Washington DSHS Lean Leadership Drives Employee Engagement Improvements

“The Results Management System was a perfect fit for what TSD needed. After years of disconnection and disengagement, employees were emphatically asking for a new culture where transparency, openness, and the ability for them to directly impact the direction of their organization were ingrained in the DNA of their division. The Results Management System provided the vehicle to change the culture and the employees stepped up. The transformation was dramatic. As a leader, seeing the impact this has had on the division and its employees is nothing short of magical.”

– Chris Lamb, Director, Technology Solutions Division Washington State Dept. of Social Services

Case Study

Washington Department of Social and Health Services
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