Fundamentals + Strategy = Results
The Results Management System™ is a fully integrated Enterprise Performance Management System.
No more point solutions!
The Results Management System gives you immediate access to meaningful real-time data that you and your team need to be both efficient and agile
in managing all aspects of your core business operations.
Customer results
Private Sector Success Story #1
Information Services Division: Results Management System™ And Software
Case Study #32
Project Timeline: September 2019-September 2020
Specific results achieved through this work include:
- Reduced major defects 46% with significant improvement to customer experience and costs
- Decreased critical priority incidents 100% (client’s top goal when our project began
- Reduced overtime per employee by 36% (digital innovation group)
- Improved revenue per employee by 31%
- Built a more robust measurement system to define success, track performance, monitor progress on key initiatives, and quickly address roadblocks
- Increased visibility and accountability to their most important outcomes and empower staff to identify constraints and proactively address them in a timely manner
- Created a more complete view of ISD, specifically a “process view” rather than the “siloed hierarchical view” of an organization chart
- Shifted ISD’s culture with greater visibility of their performance data, accountability, shared learning, and data-driven problem solving and decision making
- As a result, ISD’s reputation and perceived value to the organization significantly increased
“Results Software provides a valuable tool to connect our entire IS leadership team to these measures to improve transparency, ownership, and accountability across our teams. This work has provided a framework to talk about our business in a manner that was not possible previously.”
– Vice President, ISD Governance and Infrastructure –
Private Sector Success Story #2
Manufacturing Company: Results Management System™ and Software
Case Study #36: March 2021
Project Timeline: May 2020-February 2021
Client Results and Impact:
The company was especially effective at cascading its performance measures throughout the operations division. Specific results achieved by their partnership with Mass Ingenuity includes:
- Reduced rework costs from $1.86 to $0.60 (67% cost savings in 11 months)
- Improved completed manufactured unit parts gross profit margin from 30.35% to 38.80% (27% improvement in 9 months)
- Increased EBITDA from 17% of revenue to 32% (88% growth in 9 months)
- Chief Administrative Office (former) -
Public Sector Success Story #1
Operational Excellence
Case Study #35: January 2021
Project Timeline: January 2018-December 2020 (2 years)
Scope: 7 divisions and 24 programs delivering health care services to the state’s citizens
- Turnover of four executive directors in four years
- Fallout from a failed Affordable Care Act implementation put the future of Medicaid at risk
- 2017 audit found widespread problems in the agency’s Medicaid payment system
Client Results and Impact:
- Improved management teams’ business acumen and operational excellence capabilities
- Expanded agency transparency and accountability for priorities and stakeholder outcomes
- Increased risk management and problem-solving root cause analysis to improve efficiencies
- Reduced authorization determinations from 80 days to 10 days with 3 months (sustained for the past 18 consecutive months)
Public Sector Success Story #2
Data Governance and Data Warehouse Organizational Change Management
Case Study #34: January 2021
Project Timeline: December 2018-May 2020 (18 months)
Client Results and Impact:
Our client successfully designed and implemented their EDW. Managers and staff successfully and quickly learned the new system and processes. Stakeholders received more useful reports and visuals, tangibly demonstrating that change adoption and user proficiency was high. In addition, expenses for data analytics contract services were significantly reduced.
Enterprise Performance Management Made Easy!
Fundamentals + Strategy = Results!
Mass Ingenuity’s Results Enterprise Performance Management System and Software is proven easy to implement and sustain. Why? Because it is comprehensive, logical, and relevant to business leaders.
Imagine having one system to improve your strategic and operational excellence in 4-6 months–a system that is very cost-effective with demonstrated client ROI.
Our system significantly reduces the noise and the distractions from what really matters for leaders, managers, and frontline employees who touch your customer every day.
What’s Inside the Results Management System: Value-Added Services
By itself, Mass Ingenuity’s Results Enterprise Performance Management application is not only powerful, easy to use, but intuitive as well. However, Mass Ingenuity has truly gone out of its way to deliver a comprehensive portfolio of value-added services that makes its utilization much more efficient and effective in delivering actionable analytics which always drives results.
This portfolio includes a comprehensive and completely integrated set of organization-wide development tools, methods, and best practices. All of which, when combined, can be of great help in allowing you and your team to further accelerate the software’s performance management results on each and every step of your business’s strategy to execution journey.
Fundamentals + Strategy = Results
What Are the “Fundamentals” and Why Do They Matter To You?
Improving your Fundamentals doesn’t need to be uncool!
Simply put, the “Fundamentals” are the daily routine work and core processes of running your business. And they matter because 80-90% of all of your available resources go toward delivering on the Fundamentals for both internal and external customers.
So why wouldn’t you want to reduce the waste in your routine work when it is estimated to be 30-70% of most businesses. Plus, less waste means better customer satisfaction and retention. (We all know keeping current customers costs much less than finding new ones!) So it’s about basic business economics and managing the levers at your disposal! Besides, when you start with the Fundamentals and then you can truly maximize the benefit and ROI on your strategic initiatives.
What is “Strategy” and Why Does It Matter?
Improving your Fundamentals doesn’t need to be uncool!
While the Fundamentals focus on the daily routine work, Strategy focuses on the future. A business’ Strategy is all about adding new capabilities. In the private sector these capabilities are competitive advantages. In the public sector these capabilities are the means by which citizens’ taxes deliver better services to them.
Organizations need inspiring and compelling strategies. Then, most importantly, they need the tools and skills to successfully implement these strategies.
Plus, you will eventually need to incorporate your new strategic capabilities into the routine work of your Fundamentals!
Strategy
Strategy Map and Portfolio Management
A Strategy Map describes a bold and compelling future state for the next 3-5 years which inspires leaders and employees to bring their “A” game. The process of creating your Strategy Map engages your team and creates alignment about priorities and resource allocations. Then we partner with you to create a Portfolio Management Dashboard which enables you and your team to formulate effective initiatives. By the way, when you drive out the waste, excessive costs, and resource distractions from your Fundamentals then you can better execute on your Strategy!
Fundamentals: Reduce Costs and Improve Customer Outcomes
Fundamentals Map
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- Performance measures: leading and lagging
- Customer-facing and back-office processes and process measures, and owners
- Staff sees and understands and relates to genuine customer value
- Proactively manage and mitigate operational risks before disaster occurs
Business Reviews
(Fundamentals and Strategy)
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Problem Solving
eliminate the root causes of waste in your organization.
Change Management
Everyone knows that all important changes and business transformations (whether they address the Fundamentals or Strategy) require thoughtful employee-focused change management. The primary purpose of change management is to bring leaders, managers, and frontline employees along in the change process. Sustainable transformation and performance improvement requires a robust communication and change management plan to address impacted groups.
We partner with the client’s leadership team and communications resources to build an effective change and communication plan. In addition to having implemented our proprietary NOW Management System® with HCA, our proposed consultants are certified ADKAR Change Management practitioners. The ADKAR model increases the probability of transformation success, achieving business needs, managing employee resistance to change, and building greater change competency in HCA. All Mass Ingenuity consultants are certified in the change management industry standards of the Prosci® ADKAR model, which are:
- Awareness of the need for change
- Desire to participate and support the change
- Knowledge on how to change
- Ability to implement required skills and knowledge
- Reinforcement to sustain the change
Research has identified three factors that influence change management effectiveness and Mass Ingenuity ensures these are maximized as a result of this effort:
- Speed to adoption: How quickly employees adopt new processes, tools, roles, skills and behaviors
- Utilization: How many employees “opt-out” of a change
- Proficiency: How many employees “opt-out” of a change
What’s Inside Results Software: Command Center and Business Intelligence
Results Software comes complete with two connected engines: Command Center and Business Intelligence. Both deliver remarkably accelerated enterprise-wide data transparency and marvelous collaboration capabilities for business establishments of practically any size or scope of operations.
Engine #1: Command Center
Results Software’s Command Center is at the heart of this application’s core functionalities. Here, you and your team will always be in a better position to centralize, organize, and even prioritize the way you carry out your day-to-day business functions.
Within the Command Center, you can efficiently align individual team members, different teams, and each and every employee in your organization. With this functionality, you will be able to accurately evaluate all the work done, at any given time, thanks to a grand total of 3 key metrics (green, yellow, and red).
Also, you and your team will get the golden opportunity to leverage a highly enhanced communication capability, either up, down, or even across the entire organization.
When it comes to the exact organizational impact of integrating Results into your business operations, well, you will certainly be spoilt for choices! In the first place, this enterprise performance management application will immensely improve line-of-sight and accountability within your organization. It will as well enable you and your team to leverage technology as a viable tool that can greatly boost your staff’s work efficiency and satisfaction. It will also help you put in place the necessary foundation and framework for a more flexible and versatile work environment.
Engine #2: Business Intelligence
Results’ Business Intelligence feature will allow you and your team to integrate all data sources from your business’s pertinent information and records. You will as well be in a great position to intuitively develop highly interactive and advanced analytics capabilities including sort, filter, and drill-down.
You and your team will also get to efficiently cascade and aggregate your core operations’ results. All the while, gaining deeper insights into trends and patterns. While, at the same time, facilitating a more rapid and intuitive decision-making process. As a result of all this, you and your team will be in an excellent position of building and maintaining a data-driven culture within your organization.
You will also access invaluable insights to significantly improve employee efficiency, satisfaction, and engagement.
Finally, you and your management will be able to achieve execution excellence in each and every critical business decision you make. Some of the key features of Results’ Dashboard capabilities include the Strategic Plan Dashboard, the Measure Drill-Down Dashboard, the Problem-Solving Dashboard to name just a few.
Actionable Insights
Mass Ingenuity’s Results Software is the missing link to you and your team gaining quicker and highly accurate actionable insights from all the data that is generated during the execution of your core business functions.
With the Results performance management application, you will be in a good position of shifting your organization towards a completely data-oriented culture throughout each of its different layers. With Results, you and your team won’t waste crucial time hunting for up-to-date business information. Instead, your time and effort will be freed to focus more on making strategic improvements to your organization and eliminating roadblocks.
Results Software: State-of-Art Enterprise Performance
Management Platform
First of all, Mass Ingenuity’s Results application has been built on Microsoft’s premier world-class cloud platform; Microsoft® Azure®. With this performance management software, you won’t be required to set aside the necessary resources, time, and effort as would be the case to implement many other enterprise-level applications. This software has been from the very start designed to live and function seamlessly and completely on the cloud.
Results also integrates SQL Data Warehouse technology. As such, it leverages the emerging power of web portals, analytics, AI, machine learning, and process optimization simultaneously, without in any way risking the sources of business information.
This enterprise performance management software as well leverages Power BI Analytics. In its turn, this enables it to deliver meaning and actionable insights via state-of-the-art analytics. Through this powerful analytics capability, you and your team will be able to analyze and visualize practically any data stored within your performance management system.
Results is also NIST Security Certified, and completely meets all NIST 800-53 Standards. It seamlessly supports mobile devices too, allowing you and your team to enter data and access process improvement projects, from wherever you might be situated in the world, simply through your mobile devices
Lastly, this performance management application is widely acclaimed for its unrivaled user-friendliness. This definitely means all your employees can easily become proficient users through Active Directory.
Results Software: Intuitive Functionality
While it is an undeniably powerful enterprise performance management software, Results is surprisingly simple and fun to use too. You and your team will be able to create new measures within mere minutes. It also delivers a grand total of 3 key metrics (red, yellow, and green) aka traffic signal colors that can identify different performance levels across your organization.
Results also come complete with a variety of customizable tools. This provides easy and convenient access to the specific tools your staff needs to deliver results. This performance management application leverages a plain language search tool that facilitates remarkable ease of use when users try to find what they require in a markedly convenient and hassle-free way.
Through our client-proven methods, the Results Management System enables Private and Public Sector Clients to:
Increase Operational Excellence By:
- Explaining your organization’s entire operations and success measures on one page
- Eliminating waste in your routine core processes
- Breaking down functional silos
- Creating clear ownership and accountability
- Connecting every employee to outcomes
Increase Strategic Excellence By:
- Translating your strategic plan into well-managed initiatives
- Connecting your initiatives to daily activities and success measures
- Seeing clear daily progress and intervening when they are off track
Increase Financial and business Acumen by:
- Providing visibility to measures each employee can improve
- Reducing waste and excessive costs
- Explaining in plain language how businesses succeed teaching critical thinking and root cause problem solving
Increase Employee Engagement With:
- Implementing outstanding sponsorship and change management plans