Data Visualizations Dashboards That Simplify Your Data
Help your organization learn how to visualize data with dashboards.
Simplify Your Data eBook and learn how to:
Transform complicated data into easy-to-comprehend visuals
Uncover patterns in your data so you can make changes to the processes for better results
Identify areas of your business that demand attention
Support “data informed” discussions with key players in your business
Operational Excellence Case Study #35, January 2021
Project Timeline: January 2018-December 2020 (2 Years)
Scope: 7 divisions and 24 programs delivering health care services to the state’s citizens.
Situation: A 4,000-FTE health care organization was facing numerous significant challenges, including:
- Turnover of four executive directors in four years
- Fallout from a failed Affordable Care Act implementation put the future of Medicaid at risk
- 2017 audit found widespread problems in the agency’s Medicaid payment system
Pain: Due to these significant issues, the agency was under tremendous pressure from citizens, media, and state government leaders to quickly improve operations, processes, and outcomes. Having successfully worked with our company prior, the new director and deputy immediately engaged Mass Ingenuity to support their vision.
Client Capabilities Needed
- Increase agency-wide transparency and accountability for outcomes
- Improve employees’ operational excellence and business acumen skills, tools, and mindset
- Increase employee engagement and problem-solving skills
- Expand community involvement and input
Mass Ingenuity Provided Client with Operational
Excellence Solutions and Deliverable
- Create an enterprise performance management system, including a Fundamentals Map with the outcome and process measures and owner
- Cascade process measures to all organization division
- Establish and train owners and data stewards on best practices of establishing and managing metrics
- Design strategic change management plan including sponsorship, training, and communication plans
- Facilitated leadership team sessions resulting in greater commitment to health equity
Results Software
Agency needed a tool to provide transparency on their key performance outcome and process measures across all levels of the organization. The organization has employees across the state, but primarily located in four locations. Results Software was adopted and now supports their key operational measures, legislature managed metrics and will be the primary tool to house related strategic plan metrics.
Client Results and Impact
- Improved management teams’ business acumen and operational excellence capabilities
- Expanded agency transparency and accountability for priorities and stakeholder outcomes
- Increased risk management and problem-solving root cause analysis to improve efficiencies
- Reduced authorization determinations from 80 days to 10 days with 3 months (sustained for the past 18 consecutive months)
