Process Improvement Solutions

In today’s business world, it is essential for your employees to develop effective problem-solving skills. To this end, analytic thinking together with problem-solving proficiencies are the bedrock companies need to continuously improve their processes and outcomes. These skills comprise deductive reasoning, arriving at conclusions from facts, and making decisions from informed conclusions. The last of which leverages both evidence-based data along with well thought-out assumptions.

With this in mind, Mass Ingenuity is excited to roll out the Process Improvement Solutions Course to enable organizations to effectively resolve most issues that crop up internally. Honoring lean traditions, this course provides the necessary tools that form the foundation of the finest process improvement techniques.

Businesses which integrate skilled problem-solving into their day-to-day operations are known to access numerous competitive advantages.

This includes the capability to improve business processes which don’t meet the desired outcomes. Not to mention the capability to drive improved and continuous results on their scorecards. Other key benefits are improved customer satisfaction, boosted employee satisfaction, engagement and retention, and even minimizing organizational conflicts. Embracing problem-solving in your operations may as well help you establish
a data-driven and result-oriented culture within your business.
Let’s now take a closer look at the various components of this method.

Step 1. Agree on the problem

Agreeing on the problem simply means you and your team taking all the time you need to properly identify and define the problem you might have stumbled across. First of all,  you will have to determine the exact stage of the issue. There are generally 3 main stages of most business problems, which are the emergent, mature, and crisis stages.

The first is when the issue is still in its formative stage and doesn’t directly pose an immediate threat to your company’s day-to-day operations. Since it is still developing, you and your team will have more than enough time to initiate remedying actions to ensure it doesn’t trigger damage to the processes it affects.

On the other hand, if a business problem is in the mature stage, it will have already begun to cause some damage. So, you and your team will have to resolve it in a time-efficient manner before it can evolve into a more serious concern. Lastly, if a problem is in the crisis stage, it will have had plenty of time to trigger significant damage to your organization’s processes, finances, and even reputation. In such circumstances, you and your team will have to take immediate action to prevent the issue causing further long-term damage.

Step 2: Map the current process

The 2nd step of the Process Improvement Solutions problem-solving system begins by mapping out the issue at hand to ensure you and your team fully understand it.

This step involves forming a consensus on what exactly is its root cause and making all team members work towards probable solutions with a single objective in mind.

This way, each of your employees will be able to present their take on the problem and enable the whole team to arrive at the most suitable solutions.

Step 3. Uncover and prove the root causes

To be able to accurately figure out the root causes of the business problem you might be facing, it is always necessary for you and your team to ponder on some pertinent questions. This can include what exactly caused the issue?

Who is responsible for it and where did it emerge? Why did it occur and how does it vary from previous problems? Where does it hurt your organization the most? What are the possible actions you can initiate to resolve it?

Finally, you and your team should determine whether or not you may be able to solve the issue permanently and ensure it doesn’t happen again.

Step 4. Develop Solutions

Generally speaking, the problem you stumble across might elicit multiple solutions from you and your team. This definitely means you should take all the time you require to develop alternate solutions. Next, you should then proceed to evaluate each of them to arrive at the one that best solves the issue. At this given step, you may make use of the ⅓ + 1  rule to enable you and your team to reach a consensus on one-three probable solutions. Once this is done,  you may then proceed to rank the suggested solutions in terms of efficacy, long-term value, cost, and the resources required to implement each of them.

Step 5: Implement The Fix

This step involves initiating an effective implementation of the solution you and your team ultimately settle for. Such a plan ought to factor in the various measures to take in case the solution ultimately proves to be ineffective.

This right implementation process needs all your team members to completely understand their role in ensuring that the solution succeeds and honoring the timeline for its execution.

You should as well set up a system that will enable you to demonstrate whether or not the chosen solution remedied the issue.

Step 6. Hold The Gain

Once the implementation is successful, you and your team will then have to hold on to the gains achieved. Essentially, this will involve taking stock of the damage you averted and the various process improvements that you were able to bring about. Lastly, you will have to take the necessary actions to ensure the same problem doesn’t arise again.

Step 7. Reflect and learn

Finally, like it was previously stated, you and your team should ensure you keep track and measure the eventual results you achieved using the 7 Steps of the Process Improvement Solutions Course. You should be in a position of demonstrating how the solution worked, and whether or not it was the best option.

Also, did you learn anything useful in its implementation which you may apply to other potential issues? What other opportunities did the solution present that might be beneficial to your business in the future?

Mass Ingenuity’s Process Improvement Solutions Course, can be exactly what the doctor ordered to greatly improve, streamline and fast-track your organization’s processes and results in-house. So, what are you waiting for? Make the smart choice today to access all the abovementioned competitive advantages and set your organization apart from the rest of the pack!

We look forward to speaking with you!

Fill out the form below to receive more details about the Mass Ingenuity Process Improvement Solutions Course. 

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