Government Transformation and Our Benefits
Government today is broken. While the struggle is obvious, the root cause is rarely understood. Government focuses on developing and implementing laws, not on delivering on citizen outcomes. The tangle of laws prevents effective and efficient delivery of needed services.
Outcome-based government focuses on the delivery of broadly supported citizen outcomes, extraordinary customer experience, and ever-lower costs. It accelerates performance improvement by focusing improvement resources at an organization’s primary constraints.
Mass Ingenuity’s NOW Management System refocuses resources on outcomes and maximizes the authority employees have to take action to improve effectiveness and eliminate waste.
Delivered through an integrated set of tools, practices and supportive management skills, the NOW Management System transforms operational focus and organizational culture with a single purpose in mind: to enable every employee to act on every opportunity every time.