In the business world today, regardless of the type of business you manage, your customers are demanding more and more customization. Yet, your mass production thinking may be humming along in the background and preventing you from making the shift.
Customers increasingly demand a YES answer to each and every question they ask. Customers simply don’t care about a company’s internal procedures and policies they want a speedy answer to a specific question, and the answer they want to hear is “YES!” They want what they want, and they want it NOW.
Then companies that play by all the old rules suffer lackluster performance and pay a heavy long-term price for their ways. The Now companies break the old rules, formulate new ones, and enjoy the fruits of their success.
There is nothing like a good scare! While folks enjoy the feeling of fear and not knowing what is around the corner in a spook house, they don’t enjoy it as much in their everyday job. Still many managers use it to control and manage their employees.
Any teacher worth their salt will tell you that they are constantly learning new things from their pupils. Teachers discover what motivates them to get their homework done on time, or new strategies to gain and keep their interest in the subject at hand. A good leader is not only a good teacher, but also a good student. In order to be a leader in a NOW organization, you need to be willing to listen to your workers, and learn right along with them about the tools and techniques that will help your organization move forward towards your common goals.
Failure to Engage
Micro-innovation is the Holy Grail of modern management. Micro-innovation (incremental improvement) that is driven by employees is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs.
Management teams often struggle with alignment at many levels, partially because each member of the team has a unique management philosophy and way of running things. We learn and develop our approaches to management through formal education and reading, by watching others, and by trial and error. Some approaches are very effective and others are not.
NOWinsider Newsletter June 2012 Edition Tangled | Government is Broken No one questions that we live in complex and challenging times. But few understand the degree to which government itself drives that complexity. State governments alone produce nearly 22,000 new laws per year on average, according to the National Conference of State [...]
NOWinsider Newsletter May 2012 Edition Welcome to our first NOWinsider newsletter! Thank you for signing up to receive our newsletter each month. We intend to include four short articles each month that we think you will find of interest and value whether or not you are a client: 1. [...]